PRIVACY POLICY
At t-telford.com (“we,” “our,” “us”), your privacy and the protection of your personal data are of paramount importance. We are committed to maintaining the highest standards of data protection and to ensuring transparency in how we collect, process, store, and use information relating to users of our website and services. This Privacy Policy outlines how we manage personal data and what rights you have concerning your information.
1. SCOPE OF THIS POLICY AND DATA CONTROLLER ROLE
This Privacy Policy governs the collection and processing of personal data through your use of the website t-telford.com, including any associated features, products, and services made available via the website. For purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”), the data controller responsible for your personal data is t-telford.com. You may contact us at [email protected] with any queries regarding data privacy.
2. CATEGORIES OF DATA WE PROCESS
We may process various categories of personal data depending on how you interact with our services:
a) Usage Data
Information on how you use our site, such as your IP address, browser type and version, time zone setting and location, operating system, mobile device identifiers, and pages viewed. We also collect session duration and navigation paths to understand usage behavior.
b) Account Data
Details you provide when creating an account or ordering from us, including your name, email address, telephone number, mailing address, and other account credentials.
c) Profile Data
Includes preferences, user profile information, purchase history, and interaction with features such as wishlists or saved items.
d) Communication Data
Contents of communications you send to us, including support messages, contact forms, and e-mail inquiries. This also includes metadata associated with your correspondence history.
e) Technical Data
Device information such as hardware model, device identifier, network information, and system configuration data obtained from browser or device reports.
f) Transaction Data
Information related to your purchases such as payment method, billing address, items ordered, shipping address, and order fulfillment details. We rely on third-party payment processors but may store transaction references.
g) Preference Data
Includes your expressed preferences in receiving marketing information from us, participation in surveys or promotions, and data derived from your interaction with our marketing materials.
3. LEGAL BASES FOR PROCESSING
We process your personal data based on one or more of the following lawful grounds:
– Consent: where you have provided informed and explicit consent (e.g., to receive marketing emails).
– Contract: where processing is necessary to perform a contract or to take steps prior to entering into a contract.
– Legal Obligation: where we are required to process information to comply with applicable laws or regulations.
– Legitimate Interests: for purposes of operating and improving the site, preventing fraud, securing our services, and conducting business analysis, provided that such interests do not override your fundamental rights.
4. YOUR RIGHTS UNDER GDPR AND CCPA
You have the following rights regarding your personal data:
a) Right of Access
You may request information on how your data is being processed and access to your personal data.
b) Right to Rectification
You may request correction of inaccurate or incomplete data.
c) Right to Erasure (“Right to be Forgotten”)
You may request that we delete your personal data, subject to legal limitations.
d) Right to Restriction
You may request temporary restriction of processing under certain circumstances.
e) Right to Data Portability
You may request to receive your personal data in a structured, commonly used, and machine-readable format for portability purposes.
f) Right to Object
You may object to processing based on our legitimate interests or direct marketing.
g) Rights under CCPA
California residents may request access to their personal information, opt out of the “sale” of their personal data (we do not sell information), and request deletion of their data as permitted by law.
To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before responding to a rights request.
5. DATA SECURITY MEASURES
We implement robust technical and organizational security measures to protect your personal data against unauthorized access, loss, disclosure, or alteration, including but not limited to:
– SSL/TLS encryption of data in transit
– Secure storage with access controls
– Regular vulnerability scans and security patching
– Access limitations to sensitive data based on operational need
– Employee training in data protection principles and security awareness
6. INTERNATIONAL TRANSFERS
Data collected may be transferred and stored outside the European Economic Area (EEA) or your jurisdiction to jurisdictions that may not offer the same level of data protection. In such cases, we ensure adequate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission and compliance with applicable local laws.
7. DATA RETENTION
We retain personal data only for as long as necessary for the purposes for which we collected it, depending on the category of data and legal obligations:
– Account and Transaction Data: 6 years after your last transaction, to comply with accounting and tax laws.
– Communication Data: 2 years from the date of last correspondence.
– Marketing Preferences: Until you withdraw consent or unsubscribe.
– Usage and Technical Data: Retained in aggregate or anonymized form after 12 months.
Data may be retained for longer where required to establish, exercise, or defend legal rights.
8. COOKIE POLICY
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. They serve the following purposes:
a) Essential Cookies
Required for site functionality, enabling security and navigation.
b) Functional Cookies
Allow the website to remember choices such as language or region.
c) Performance and Analytics Cookies
Collect aggregated data to measure and improve site performance (e.g., Google Analytics).
d) Marketing Cookies
Help deliver relevant advertisements and track user engagement with ads and emails.
9. COOKIE MANAGEMENT AND LEGAL COMPLIANCE
Upon your first visit to t-telford.com, you are presented with a cookie consent banner allowing you to accept or customize your cookie preferences. You may manage or revoke consent at any time by modifying your browser settings or clicking the “Cookie Settings” link on our site. We adhere to GDPR requirements regarding prior consent for non-essential cookies and provide CCPA-compliant “Do Not Sell My Information” functionality by design, although we do not engage in the sale of personal data.
10. SPECIAL PROTECTIONS FOR CHILDREN UNDER 13
Our services are not intended for use by individuals under the age of 13, and we do not knowingly collect data from such users. If you believe a child under 13 has provided personal data to t-telford.com, please contact us immediately at [email protected] so we can delete that information in compliance with applicable laws, including COPPA.
11. POLICY UPDATES
We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page. While we may notify you via email or prominent website notices of significant changes, we recommend reviewing this Policy regularly to stay informed.
12. CONTACTING US
If you have any questions or concerns regarding this Privacy Policy or the way your data is handled, you may contact us at:
Email: [email protected]
Website: https://t-telford.com
We are committed to addressing and resolving your privacy inquiries and complaints in a timely and transparent manner.
COMPLIANCE ASSURANCE
t-telford.com is dedicated to complying with all applicable privacy laws, including the GDPR and CCPA. We take your privacy seriously and encourage you to contact us if you have any questions, concerns, or requests related to your personal information.